Analysis Of Twelve Angry Men - 1758 Words

â€Å"Twelve Angry Men† is an American film in which one person – Juror No8 – was able to convince the other 11 Jurors to vote â€Å"not guilty† in a murder trial, although all jurors pre-voted otherwise in the first minutes of counseling. The speeches of Juror No8 can provide a valuable example of different effective negotiation techniques. Thus, the aim of this paper is to analyze negotiation strategies of Juror No8 and to show how they can be used in personal and professional life to reach a certain goal. The first technique applied by Juror No8 is imagining a situation from personal perspective. He started cautiously with referring to his own actions in similar situation and used such phrases as â€Å"I kept putting myself in the kids place†¦Ã¢â‚¬ , â€Å"If†¦show more content†¦In the movie, Juror No8 made other jurors consider the situation from two perspectives - assuming that the boy on trial is guilty (â€Å"Supposing he did kill his father†¦.†) and assuming that the boy is not guilty (â€Å"Supposing they [facts] are wrong†¦?†, â€Å"Supposing the boy is not guilty†¦Ã¢â‚¬ ) (â€Å"12 Angry Men†, 1957). Technique #2 can be effectively used in personal life in cases where you have to convince a member of your family or a friend to choose a vacation destination, a house to buy, or even choose a place to have dinner. To do that, you need to make your partner imagine a situation in which he/she is on vacation, in a house or a re staurant that you want. The strategy of Assumption can be effectively used in advertising in order to make consumers see how their lives will change â€Å"assuming† they have a product, for example, assuming how a woman would feel if she had an advertised brand bag or shoes. Advertising campaigns can also use Assumption strategy to compare two products – imagining using brand product vs the commonly used one. Generalization is another technique that helped Juror No8 to convince other jurors. It is a well-known Sherlock Holmes’ deductive method of investigation in which what is known to be true about all people is applied to a particular person. This strategy can also be called a rational–based approach in which the negotiator uses reason to convince the opponent (Lewicki et al., 2014). Juror No8 implemented this technique toShow MoreRelatedAnalysis on Twelve Angry Men1086 Words   |  4 PagesAnalysis on Twelve Angry Men The movie Twelve Angry Men portrays an array of group dynamics by including the structure and functioning of groups, as well as the different types of roles each character plays along with their conflicts. The film displays these elements through a jury deliberation and the joint effort and the functioning of several minds together to search for the truth. These are just a few characteristics of group dynamics at work that is seen throughout the film. Group Purpose andRead MoreAnalysis Of The Movie Twelve Angry Men 890 Words   |  4 PagesTwelve Angry Men Introduction The movie â€Å"Twelve Angry Men,† portrays the story of twelve jurors from different walks of life and how they came to a difficult decision regarding the life of an eighteen year old Puerto Rican defendant. The defendant is on trial for premeditated first degree murder of his father. 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Henry Fonda is the only one who voted the accused as not guilty because he doesnt want to send the defendant to the deathRead MoreAnalysis Of Twelve Angry Men By Reginald Rose2345 Words   |  10 PagesExtended Analysis Twelve Angry Men Justice is a concept that is crucial to a fair and just society. For hundreds of years, countries have developed constitutions and other documents in place to form justice for those within the country. In Twelve Angry Men by Reginald Rose, the idea of justice is bounced around by twelve men on a jury. These men have the unthinkable decisions of whether a suspected murderer is given the death penalty or able to walk free. The jury in Twelve Angry Men made the mostRead MoreLeadership Analysis â€Å"Twelve Angry Men† Essay2868 Words   |  12 Pagesï » ¿ Leadership Analysis â€Å"Twelve Angry Men† Olu Adewumi NCLC 375: Prof. Ampthor The movie â€Å"Twelve Angry Men† is about twelve male jurors, brought together in a deliberation room to decide whether a boy is guilty of killing his father. The deliberation starts with an 11-1 vote for guilty. As the movie progresses, the one man who had a reasonable doubt about the guilt or innocent of the young boy, convinces theRead MoreAnalysis of Conformity and Group Influence in Twelve Angry Men912 Words   |  4 PagesAnalysis of Conformity and Group Influence in Twelve Angry Men Introduction The film â€Å"Twelve Angry Men† directed by Sidney Lumet illustrates many social psychological principles. The tense, gripping storyline that takes place in the 1950s features a group of jurors who must decide unanimously whether a young man is guilty or innocent in the murder of his father. At the beginning, eleven of the twelve jurors voted guilty. Gradually, through some heated discussion, the jurors are swayed to a not-guiltyRead MoreAnalysis Of Twelve Angry Men By Reginald Rose754 Words   |  4 PagesThe statement â€Å"Drama reflects real life on a stage† is shown through the powerful dramatic play by Reginald Rose, ‘Twelve Angry Men’. Reginald rose through the effective use of characterisation, conflict and tension, symbolism, language and setting, Rose dramatically reflects human experiences with ‘Twelve Angry Men’. It is a play that directly appeals to our sense of justice and equality and questions audiences to contemplate the a rguments on a ‘fair trial’ in a judicial process when ‘reasonableRead MoreTwelve Angry Men Juror 8 Analysis1084 Words   |  5 PagesJustice or Freedom In the drama Twelve Angry Men by Reginald Rose, juror 8 does a good job in persuading the other jurors to listen and reconsider the evidence. He uses his rhetorical appeals to captivate the other jurors attention. He gains an authority towards the other jurors which makes them trust him more. Juror 8 deconstructs the testimony and evidence with his rhetorical appeal to make the other jurors consider the innocence of the defendant. First, Juror 8 establishes his credibility to

Information Policies in Organizations Free Essays

The information age has brought about rapid changes to the ways in which businesses conduct day to day operations. Although this move to electronic commerce has resulted in extraordinary advantages in terms of speed and cost-effectiveness of business, it also presents new challenges in the workplace. The information that is available to everyone on the internet, and more particularly to individuals within an organization is far greater now than it was just a few years ago. We will write a custom essay sample on Information Policies in Organizations or any similar topic only for you Order Now Despite the obvious advantages of this forward movement of technology, it creates a severe problem with control of information. Whereas organizational information in the past would typically follow a formal chain of command or an informal office communication network, it can now be passed around the world in milliseconds over the internet. Implementing and maintaining a set of checks and balances to ensure that e-mail and other means of electronic communication are used only in an acceptable manner can prove to be a difficult, time-consuming and costly endeavor. Therefore it is critical for any organization to establish policies and procedures for dealing with these problems in order to ensure the company is not faced with a liability problem for the distribution of indecent, harassing or protected information. A good starting point for an organization to try to minimize exposure to these sort of problems is by defining what is and what is not acceptable use of e-mail and other office communication systems. Policies and procedures can then be developed around this definition. Acceptable use is defined as the use of e-mail and other company information systems for business purposes. The policies and procedures regarding acceptable use must be in writing and be communicated to all the employees of the organization. A written policy should include some of the following the key elements which are necessary for a typical organization entering the information age. Define what is and is not appropriate use of company communication systems. This definition must be congruent with other company policies. For example, it should outline what is considered to be offensive or harassing material and the policy should clearly state that the company lines of communication are not to be used to distribute this sort of material. Furthermore, this definition should be all-inclusive in that it must cover all types of potential problems; from discrimination, to individuals personal information rights. The reason this is so critical is because this definition will form the framework of the company’s information policy and will therefore be the critical legal element which stands to prevent these potential problems and serves to protect the company from liability should problems occur regardless of existing policies. In order to protect the company further from exposure to legal action, the formal policy must also include the procedure that employees can follow should their rights be infringed upon. Not only should victims of e-mail harassment or discrimination be encouraged to come forward and report the problem, they must also be assured that the company will not let such action affect the employee in any negative way. Otherwise the organization is leaving themselves open to allegations of covering up or failing to follow through on employee complaints. The policy must state that such reports will be kept in the strictest confidence and that victim is free to report an incident to someone other than their direct supervisor if necessary. Generating the confidence necessary for someone to come forward with allegations of harassment involving misuse of company information systems can be improved by clearly stating in the company policy that each complaint will be investigated thoroughly. Although the previous policies may foster openness with regard to reporting problems in the organization, they do not do a great deal to prevent the problem. Therefore it is crucial that the policy state the legal implications for everyone involved in such an incident. This portion of the policy should state that victims will be free from retaliatory actions from management and other employees and that those responsible for investigation will keep all information as confident as possible and conduct the investigation as objectively as possible. Most importantly however, the consequences for those who are guilty of causing the problems must be clearly outlined. Prompt and decisive disciplinary action should be administered as soon as anyone in the company is found guilty of wrongdoing. It would be foolish for management to expect that such a policy would exempt the organization from minor complaints or even large scale law suits resulting from information systems misuse. It is necessary for organizations to educate their employees on the proper use company communication systems and it is best to do this at the initial orientation phase of an employees career. Since most companies hire on a continual basis, it would be tedious to train new employees using a standard lecture method. The use of programmed instruction and computer based training can help to alleviate this problem through the use of pre-programmed software specific to the companies needs. This sort of training would save time by introducing new employees to standard procedures such as logging on and conducting daily communications. Computer based training can also make reference to company policy and procedure including rights of victims and consequences of those guilty of misuse. A self-administered computer based training program can be developed using standard office applications such as Microsoft Office and can be generated by a knowledgeable user in just a few days. This type of training program must be supplemented by a hardcopy of standard rules and procedures for use of company e-mail and also include a copy of the company’s policy as previously outlined. Each new employee would be required to complete the self-administered training program and to sign a copy of the company’s polices and procedures before receiving e-mail authorization. Once in place, this programmed instruction can be further modified to include guidelines for storing classified documents and messages. Certain information that is passed through company information lines is not intended to go outside of the organization and it is important for management to make sure all employees are aware that they are responsible for protecting company information. Computer based training can also teach new employees how to manage their e-mail files so that important messages are stored in a received file in which only that employee can access with their personal password. It is very difficult to ensure all employees follow e-mail polices and procedures, particularly if the company’s computers have internet access and can sent e-mail to outside organizations from within the company. Periodically reminding staff about the sensitive nature of company information and frequent changing of passwords can help to prevent distribution of important information to those with no need or right to the information. In the case of highly sensitive documents, it is possible to arrange communication networks so that the important documents or data can only be accessed on certain computer terminals. This will allow the company to install firewalls, which can be useful for guarding the integrity of the information. How to cite Information Policies in Organizations, Essay examples

Green Ocean Strategy Case Study - Lenovo United Kingdom

Question: How Green Ocean Strategy is Helping in Better Customer Retention and Customer Loyalty? Answer: Chapter 1: Conceptual framework 1.1 Introduction The market is growing with the increase in competitions, it has assessed that the customers has become more familiar environmental friendly product and services. Most of the business entities have becoming more conscious in respect of environmental attributes and elements to be engaged in the p-production of their goods and services (Mei, 2013). The green ocean strategy is adopted by the business entities for creating business opportunities by contributions in environmental developments. As per the assessment, Green ocean strategy solutions provide new conceptions for segmentations, market focusing, business territory evaluations with sustainable development and innovations (Green, 2010). In then analysis, the strategic approach is focused on transforming determinations of business more to customer service than product orientations. It helps to engage sustainable innovations and development in the product and services so that nit can able to enhance the market share of business organ izations. Sustainability, innovations and design enhances the product durability quality and performance by which the organisations able to create proper customer base and loyalty. As per the analysis the implications of the green ocean strategies the market analysis and segmentations are based on the customer needs and requirements. The research proposal is based on providing a critical and detailed analysis on the impact of green ocean strategies to create proper customer retention and customer loyalty for the UK based company Lenovo. With the engagement of research proposal, a proper learning and knowledge on the impact of green ocean strategy can be evaluated for enhancing the customer base and customer loyalty for the particular product or service. 1.2 Aims and objectives As per the selected topic, the aim of the research will be to focus and analyze elements and factors of green ocean strategy that can enhance the customer retention and customer loyalty of a business organization. Then particular topic will engage a brief study on relationships within the strategic approach of Green ocean and elements that enhance the customer retention and loyalty. The researcher has selected a case study of multinational computer technology and electronic gadget manufacturing comp-any Lenovo operating in United Kingdom. The engagement of different model, theories and approaches help to define the extent of Green Ocean strategy to enhance the customer base and customer loyalty for the company. For further penetration of the research, researcher based on the aim of the study has framed the objectives. The objectives for the research study have been framed as following: To analyze the role of Green Ocean strategy in increasing innovations and development of product or services To analyze the significance of Green ocean strategy in Lenovo To investigate the element of green ocean strategy in increasing customer loyalty of Lenovo To evaluate relationship between customer retention and Green ocean strategy of Lenovo 1.3 Research Question Based on the aims and objectives the researches questions are prepared to make more detailed analysis and evaluations on the research topic are framed as following: What is the role of Green ocean strategy to increase innovations and development of the product and services? What is the significance and use of Green oceans strategy in business operations of Lenovo? How elements of Green Ocean strategy can increase customer loyalty of Lenovo? What is the relationship between customer retention and green ocean strategy of Lenovo? How factors of green ocean strategy can increase customer retentions in Lenovo? 1.4 Rationale of the study As per the rationale of the study, the topic has been selected to analyses and evaluates the extent of impact of the Green Ocean strategy in increasing the customer loyalty and retentions. The Green ocean strategies is been used by most of the business entities to enhance high sustainable development and creativity in the product and services (Leavy, 2009). In the analysis, the strategy is more focused on the services quality and critical thinking on enhancing the customer base of business organizations. As per the assessment, with the engagement of this research study critical analysis and evaluations on the factors, approaches, conceptions and applications of Green Ocean strategy to be assessed (Taylor, 2013). It enhance knowledge and learning on the factors of this strategy increasing more quality based and sustainable service and impact of this sustainability and innovations can provide customer base and loyalty to a business organizations. Implications of the research help to ev aluate the factors of this strategy hat create relationship and influence customer attaint ion towards the product and service been introduced by the company (Kerton et al. 2013). However, the study provide positive implications of the green ocean strategy thus will not cover the overall impact of particular strategic approach on the business operations and increasing customer base, retention and loyalty. Chapter 2: Theoretical Framework 2.1 Theories of Customer retention and customer loyalty As per the standardizations of service quality theory, the customer retention is based on the loyalty and satisfactions of the customer. The customer retentions are been evaluated and assessed by evaluating the quality and experience level of customers to repurchase the product by repeated times (Nili and Keramati, 2012). In the theoretical approach of standardized customer service, the customer retentions evaluators long term attachment possibilities of customers with the particular product or brand in the market place. In the model of customer retention, it is been formed by brand image, customer value, customer experiences, product or service quality and loyalty of the customers (Tsao, 2012). Figure 1: Customer Retention (Source: Morton, 2013, pp- 75) In the other hand, the customer loyalty theory is based on believe and perceptions of the consumers on quality, benefits and features of the product and service been introduced by the business organizations in the market place. The analysis assess the loyalty of the customers are evaluated on the decision making procedure of the customers. As per the target market theory, the customer loyalty is based on the needs perceptions and expectations to be met by the organizations continuously (Olson, 2008). 2.2 Green ocean strategy The Green Ocean Strategy evaluates the sustainability and innovations in the product to enhance its quality relevancy and presentations in the market place. In the analysis the scope of the strategic approach of green ocean providing and changing trend to the lifestyle that has been accepted by the customers (Mei, 2013). As per the analysis, the customers are more conscious and depend on the environmental friendly and healthy products leaving which is accepted by the market. The theory of sustainable growth and development of the business defines; green ocean strategy is able to create more value concern to product and customer service. As per the analysis the implications of green ocean strategy drives the product orientations more towards providing sustainable service which create customer base and satisfaction level more efficiently (Kerton et al. 2013). In the analysis, the strategic approach of Green Ocean establishes a different and more critical targeting of the market. The implications of the green ocean strategy are based on the carbon emissions, environmental resource implications and minimizing pollutions. In other manner, the green ocean strategic approach creates proper corporate responsibility that enhances the customer attentions towards environmental friendly product introduced by the company (Nili and Keramati, 2012). Figure 2: Elements of Green Ocean Strategy (Source: Kerton et al. 2013, pp- 860) 2.3 Impact of Green ocean strategy The red ocean strategic approach enhances proper competitive advantage and edge for the market and Blue Ocean provides innovations and creativity to product or service to enhance its quality and presentations (Taylor, 2013). The green ocean strategic approached is the hybrid of Red Ocean and blue ocean strategy. It engages competitions and innovations in the production make it more durable and sustainable in the market place. As per the analysis, the green ocean strategy provides competitive edge and creativity to the product that makes the product more service oriented and attractive to the customers (Morton, 2013). Implications of this strategic approach in the business decline the wastage and cost of product that help the company to maintain standard pricing of product as per customer perceptions. The business entities able to provide more creative inventions in product or service with new technologies that are able to create opportunity of business in the market place (Olson, 2008). Innovations creativity and competitive advantage of the product create proper sustainability and durability formed by green ocean strategy. Implications of the strategic approach enhance the customer attraction, satisfaction and retentions with the product and services as consumer seek for innovative quality and standard price product in the market (Green, 2010). Chapter 3: Methodological Framework 3.1 Research Strategy and methodology The primary research data collection method is raw data collections from the participants on a particular research topic (McNiff and Whitehead, 2006). As per the analysis the primary data are been used to enhance practical information and data which focuses on the requirement and need of the study. In the other hand the secondary data is also used to gather theoretical conceptions and application to provide more better and clear understanding on the topic (Harrison and Reilly, 2011). In the particular research, the primary data sources were to be used for interaction with the customer and managers of Lenovo Group Limited. It will help to gather information as per the framed objectives of research. Figure 3: Data collection sources and technique (Source: Toloie-Eshlaghy et al. 2011, pp- 110) The random sampling technique has been used to select 50 customers and 5 managers of Lenovo to gather information by sample questionnaire. In the analysis, qualitative data technique has been used to evaluate narrative and theoretical information from the managers of company (Saunders et al. 2006). In the other hand with the help to survey questionnaire, a statistical information been gathered from the customers of the company. In the research a mixed approach has been used developing qualitative and quantitative information on tureen ocean strategy impact on customer retention and loyalty. 3.2 Logistical and Ethical Considerations As per the logistical considerations, the researcher wills appointments with the managers of Lenovo Group Limited United Kingdom and makes a telephonic interview to gather qualitative data on the topic. In relationsto the customers, an online interview via Facebook will be conducted with the distribution of sample questionnaire for gathering information on the research topic. There are some basic ethical considerations to be adopted and maintained by the researcher while conducting the particular research study (Magilvy and Thomas, 2009). As per the assessment, the information gathered on the topic to be used for the research only and cannot be shared with third individuals not related to research. The respondents are not to be pressurized for providing responses on the questions designed by researcher (Truscott et al. 2010). The respondents information need to be confidential if it is been requested and there should not be any external pressures to be made on the respondents for participating in the research. A Gantt chart has been designed to provide information on flow of research as per the time scheduling assessed (Collis and Hussey, 2009) (with reference to appendix) Chapter 4: Analytical Framework 4.1 Outcomes and findings As per the expected outcomes and findings, that will be extracted from the primary data collection provide critical evaluation on green ocean strategy impact on customer loyalty and retention of Lenovo. The evaluation and learning provide brief evaluation on factors and approaches of green ocean strategy that helps to make sustainable development of the product and service of organisation. It will also help to extract positive and negative impact green ocean strategy in enhancing the customer retention and loyalty. Qualitative and quantitative research results enhance factors elements and relationships between strategic approach of Green Ocean and customer retention and loyalty. The expected finding of research will also provide information on use of factors of green ocean strategies to sustainably grow market demand and attractions of the customers. 5.0 Conclusion The dissertations will provide critical evaluations and analysis of impact and significance of green ocean strategy for enhancing better customer retention and loyalty. In the particular study, the researcher focuses on factors and elements of green oceans strategy in prospect of chosen organizations Lenovo Group Ltd, UK. With the implications of primary data analysis, the researcher will able to extract information on better customer retention and customer loyalty of company through green ocean strategy. List of References Books Collis, J. and Hussey, R. (2009) Business Research, A Practical Guide for Undergraduate and Post Graduate Students, London: Palgrave, McNiff, J. and Whitehead, J. (2006) Action Research, London: Sage Mei, Z. (2013). On the Green Wave in Weibo Ocean. Kbenhavn. Morton, L. (2013). Strategy and Command. Greenock: 232 Celsius. Saunders, M. et al (2006) Research Methods for Business Students, Harlow: Prentice Hall. Taylor, P. (2013). The Thirty-Six Stratagems. Oxford: Infinite Ideas. Journals Green, J. (2010). Ocean tides and resonance. Ocean Dynamics, 60(5), pp.1243-1253. Harrison, R. L. and Reilly, T. M. (2011) "Mixed methods designs in marketing research", Qualitative Market Research: an International Journal, 14(1), pp. 7 26 Kerton, F., Liu, Y., Omari, K. and Hawboldt, K. (2013). Green chemistry and the ocean-based biorefinery. Green Chem., 15(4), p.860. Leavy, B. (2009). The green imperative: innovation opportunity. Strategy Leadership, 37(1). Magilvy, J. K. and Thomas, E. (2009) A first qualitative project: Qualitative description design for novice researcher, Journal of the Society for Paediatric Nurses, vol. 14, no. 1, pp. 298-300. Nili, A. and Keramati, A. (2012). Customer Retention Programs of CRM and Customer Retention in E-Banking. International Journal of E-Entrepreneurship and Innovation, 3(1), pp.18-32 Olson, E. (2008). Creating an enterprise level green strategy. Journal of Business Strategy, 29(2), pp.22-30 Toloie-Eshlaghy, A., Chitsaz, S., Karimian, L. and Charkhchi, R. (2011) A Classification of Qualitative Research Methods, Research Journal of International Studies, 20, 106-152. Truscott, D. M., Smith, S., Thornton-Reid, F., Williams, B. and Matthews, M. (2010) A cross-disciplinary examination of the prevalence of mixed methods in educational research: 1995-2005, International Journal of Social Research Methodology, 13(4), pp. 317-328 Tsao, H. (2012). Budget allocation for customer acquisition and retention while balancing market share growth and customer equity. Mark Lett, 24(1), pp.1-11 Appendix Table 1: Gantt Chart